Akhani 3D is the largest and most experienced commercial additive manufacturing service bureau in Africa. They provide Design, Product, and Application Development, Digital Moulding, 3D Scanning services, Polymer and Metal 3D Printing, Production Finishing and Colouring. Clients are in aerospace, industrial electronics, engineering businesses, automotive, medical and equipment manufacture.
DigiFabster’s platform enables Additive Manufacturing Service Bureaus to automate their quoting process and manage orders while also providing a seamless end-user experience.
Akhani 3D has focused their online marketing strategy on informational content such as blog posts and videos for prospects who are considering AM as a solution and want to learn more.
However, incoming requests for quotes were mostly managed via email, which required labor and could only take place during business hours in one time zone, stretching the sales cycle.
An online sales tool to instantly convert prospects into paying customers was a critical next step for the business. DigiFabster worked with Akhani 3D to implement a quick and automated process that takes the consumer from an educational entrypoint to placing an order in minutes.
By leveraging DigiFabster’s QuickQuote software and deploying its quote “widgets” in high-traffic areas of the Akhani 3D website, such as blog posts and videos, Akhani 3D was able to capture leads, provide quotes within minutes, and grow and manage its pipeline.
Pairing DigiFabster QuickQuote with DigiFabster e-Commerce created a seamless ordering workflow once the quotes were generated, thus closing the time gap between a quote and a sale. Akhani 3D also used DigiFabster x Xero integration to dovetail sales data into its bookkeeping system, as well as DigiFabster’s CRM solution to manage all new and existing prospects and clients.
By the end of the year, Akhani 3D had generated over 120 new orders per month, resulting in significant e-commerce revenue. Quotes were generated within 3-to-5 minutes of a request, as opposed to the days it took with their previous manual system.
DigiFabster’s geometry engine performs with a 95% quoting accuracy that’s available 24-hours a day, eliminating wait times after customers submit a request. By leveraging the QuickQuote widget throughout their blog and video content, Akhani 3D was able to capture more leads. With DigiFabster e-Commerce, Akhani 3D could convert those leads into sales within minutes, and minimize the cost and time of acquiring new customers.
To learn more about Akhani, we encourage you to visit their website.
Learn more about how DigiFabster Quick Quote can help your 3D printing service bureau improve the customer experience, while reducing costs and generating more revenue