Company

DigiFabster is focused on helping companies in 3D printing industry.

History

The DigiFabster solution grew out of a real need experienced while running our initial business called 3DPrintus. We founded 3DPrintus.ru in Moscow, Russia, in 2013, and since then it has grown rapidly to become the undisputed leader in providing a vast array of full cycle 3D services, from idea to production, with hundreds of enthusiastic customers, in Russia and the neighboring countries within the Commonwealth of Independent States.

Soon after launching the 3D printing service business, we realized that the bottleneck on the way toward optimal productivity was two-fold:

  • our end users used email and phone to tell us of their needs and send us their models, which took a lot of our manpower to process and engage in the back-and-forth communication with them while addressing rather routine and repeating questions, such as 'which format and size file can I send?' and 'how much would it cost in color purple?' and 'how soon can I expect my product?', etc.
  • as the number of orders and RFQs grew in number, we found ourselves struggling keeping track of and locating the necessary information and files, since no affordable Customer Relationship Management software was readily available and we were forced to do all this work manually.
The need to improve our performance and the experience of our, often frustrated, customers was so strong that we decided to develop our in-house solution to automate and streamline certain processes where appropriate.

Even with the rather basic functionality of the original cloud-based instant quotation interface and the back-office CRM we started achieving tangible results, such as:

  • product development lifecycle dropped by a third
  • one sales manager got freed up completely and we reallocated him to production
  • ratio of orders to quotes went up by 100%
  • number of cancelled orders went down to single digits per month
  • the consistent net growth of our customer base became noticeable

Given such promising initial results, we decided to spin off this solution and commercialize it to interested 3D printing professionals, primarily focusing on the developed markets. DigiFabster was formed as a result, and we have been hard at work for the past year bringing our solution to a totally new level of value and expertise.

We are now proud to have a 10-person strong team, with combined experience of 50+ years in successfully developing and delivering technically challenging b2b solutions to customers around the globe, with physical presence in key markets, readily available to serve our demanding customers.

Meet the team

  • Constantine Ivanov
    Constantine Ivanov
    Co-founder & CEO
  • Dmitry Maslennikov
    Dmitry Maslennikov
    Co-founder
  • Peter Van der Zouwen
    Peter Van der Zouwen
    CPO, Head of business development, Europe
  • Sergey Sirotkin
    Sergey Sirotkin
    CMO, Head of business development, North America
  • Dmitry Vlasov
    Dmitry Vlasov
    CTO, Software Engineer
  • Vladimir Solovyev
    Vladimir Solovyev
    Lead Developer
  • Anastasia Andreeva
    Anastasia Andreeva
    Customer success manager

Our Advisors

  • Oleg Shilovitsky
    Oleg Shilovitsky
    Entrepreneur & consultant at Beyond PLM
  • Ron Hollis
    Ron Hollis
    Founder of QuickParts
  • Onno Ponfoort
    Onno Ponfoort
    Senior Managing Consultant at Berenschot
  • Christopher Barnatt
    Christopher Barnatt
    Futurist, Explainingthefuture.com

Reviews

“We first came across DigiFabster by reading about it an article on the internet. Then we have done some research, and concluded that we liked its offer and shared its vision about customer needs. Using the DigiFabster platform allowed us to streamline our customer quotations to delivery workflow, and its team has been really helpful and open to tailor and improve the platform to fit our needs“
Sebastián Podestá
Gerente de Operaciones, Fácil 3D
“Thanks so much for the effort you guys put in, we really appreciate it”
August
inception3d.com
“Building an online quoting and checkout tool would be incredibly expensive for a small business and would take a long time to show ROI. With Digifabster we get to offer our clients the same great instant order process as some of the other larger service bureaus for a low monthly fee”
Dylan Sessler
Co-founder, Autotiv Manufacturing
New Hampshire, USA
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Events

Press highlights

3D printing service bureaus will want to check out DigiFabster, a cloud-based software system by the eponymous company that manages model integrity, printing quotes, customer payments, order status and more.
DigiFabster, a software and service provider, is focused on making those manufacturing tools and pricing policies available in one click, and they say their solution will mean the launch of the Factory 2.0.
DigiFabster Offers Complete Cloud-Based Solution for Enterprise 3D Printing
This was really something new: Instead of suppliers pitching their innovative 3D printing technologies, a huge customer telling its suppliers to move with the times and adopt Additive Manufacturing.
A dangerous oversight of not treating 3D printing as, first and foremost, a business can quickly lead to a commercial decay.
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Latest from the blog

Contact us

For support related questions please contact us at support@digifabster.com.

For any other questions feel free to email at hello@digifabster.com.

Addresses and phone numbers. Where to find us or send us a message.

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