We are currently supporting English, Dutch, German, Russian and Spanish languages. More to come. Currencies we support so many, that it’s best to check within your Admin Portal when you undertake your initial setup. If, for some reason, you don’t see the currency you need, please let us know right away.
Can you help me with improving my website?
It is true that we are experienced and
knowledgable in this field, and we do have
something of value to share regarding what
works best in our industry. Very soon we’ll be
offering a kind of tutorial to our customers
(format to be determined) on this topic. Down
the road we are also contemplating providing
tangible services for website setup and
Can I cancel my subscription to your service?
Yes, but we would be very sorry to see you go.
We also understand that circumstances can
be different and not always fully controlled by
us. Just write to us when and if you decide to
cancel and we will handle it for you. Please
familiarize yourself with details in our Terms
Why should I trust DigiFabster to help me?
It’s quite simple, really. We know what we are
doing. In fact, we’ve been knowing this for a
while. The ‘sell and run’ approach would not
work for us in principle, only daily and hard
work on keeping you happy and productive
would allow us to stay healthy and fit. So, you
can trust us because your trust is critical for
I am lost. What do I do?
Unless you are in a desert with no cellular
service, we can probably help you. We have
real humans, knowledgeable and multilingual
humans, in our team who would be only happy
to hear from you. Don’t be shy - do write or
Will you help me generate more business?
We have no plans to take over your business.
As your partner, however, we aim to help you
meet and exceed your end user’s expectations
once he finds the way to your website. Our
present, as well as future, features serve to
assist you with acquiring new business and
assuring repeat business from existing
Why should I manage my customers and orders differently?
We understand from first-hand experience that
personal relationships with customers matter.
A lot. At the same time, when the business is
growing and time becomes a precious
commodity, you would want to handle the
volume without jeopardizing the level of
service. That’s where our solution becomes
What is ‘white label’ and how is it useful to me?
It essentially means that your end-user will not
see DigiFabster name in any communication
from you. We are not chasing fame, and would
be happy to have your company’s information
prominently mentioned in all the interactions
with your end user.
What do I do with RFQs coming via email?
You’ll continue receiving those from your end-
users, even with our widget properly imbedded
and displayed on your website. Such is life. As
of now, you can use our quotation engine
internally from your Admin Portal, but you will
also have to put in manually all the relevant
customer information. In the near future we
plan to make this process more automated, to
ease the burden on you.
Will I lose control over relationships with my end users?
You have the flexibility to decide what form
and depth of relationship you want to have
with your end user. The idea, however, is to
have it all anchored to one place, where you
can easily see any history, changes, etc.
Some routine tasks we automate for your
convenience, but only where it makes sense.
Can I have your solution customized to my needs?
Yes and no. It depends of what your needs
are. Generally speaking, we aim to create the
solution that suits your needs, and are
constantly listening to the market and our
customers when adding new functionality and
features. Please write to us with your
How do I check if my material setup is correct before going live?
There are many variable parameters you can
change when setting up your materials, and
they do have effect on the final price that your
end-user will see. We do recommend that you
use the 14-day Free Trial Period to set it all up
and test extensively using the Test Upload
functionality within your Admin Portal.
Are you planning to add CNC to your instant quotation module?
Yes, in short. And not only. We have
aggressive plans in place to help you
incorporate in one place all the services you
are currently offering to your end users.
Please stay tuned.
What do you mean by ‘automatic model repair‘?
We have a sophisticated algorithm working in
the background which checks and corrects the
immediate ‘printability’ of an uploaded model.
If the model is beyond repair, the
corresponding message will appear on the
screen, and this challenge can be then further
addressed by you and/or your end user.
What is the difference between ‘fixed widget’ and ‘floating button’?
The former is a fixed frame on one of the
pages on your website, and it does take up a
bit of real estate on the screen. The latter is
present on ever page, in the form of a smaller
‘button’ that your end user can easily see and
click on once he decides to get a quote and
place an order.
Can I try your product without any obligation?
Yes. You can start a 14-day Free Trial by
simply registering, with minimum information
from you and no credit card required. This
offers plenty of time to check out our solution
at zero cost or risk to you.
Why do you charge for quotes?
We want to be your partner and help you grow
your business, and not to ‘milk’ your business.
This is the least costly way for you of the ones
offered in the market, and we put measures in
place to assist you with turning quotes into
Which subscription level is right for me?
We offer 3 different levels for you to choose
from to fit your needs, mainly depending on
your monthly quote traffic and the need for
basic customization (i.e. ‘white label’). You
can’t go wrong by starting at Free level, and
then moving up from there.
Do I pay for internally generated quotes?
No, you don’t. You are then forced to apply
manual effort and we don’t want to penalize
you for that. It is not the optimal scenario for
either you or your end-user, so it makes more
sense to continue steering quotes toward
instant quotation widget on your website.
Can I change my subscription level?
Yes, we’ll be happy to accommodate your
wish. Just send us en email and we’ll make it
happen promptly. Naturally, your effective
billing date will change.
Do I get an invoice from you?
Yes. You get a monthly invoice from us by
email with detailed breakdown of the charges,
both fixed and variable where applicable.
How secure is my credit card information?
As secure as it gets. We don’t see, and cannot
see, your credit card information. Stripe, the
world renowned and reputable financial
services leader, is the processing intermediary
between us. Please be aware that only cards
with CVV code can be used.
What happens if you can’t charge me?
This can happen if your payment information
is invalid or expired, and we would send you a
few reminders to correct this. After two weeks
of not being able to process your payments to
us we, reluctantly, disable your account.